Refpoint Insurance Consultants (RPIC) and RedAir Limited in London have signed an agreement that will see RPIC bring RedAir’s innovative blockchain-based flight delay compensation service, Red Assist, to the Middle East.
Recognizing the value of RPIC’s long-established relationships with key airlines in the GCC, RedAir is also keen to harness RPIC’s knowledge of the insurance markets to help it to best position its service, RedAssist, with low cost carriers (LCCs) and full service carriers (FSCs) – oLen referred to as ‘budget’ airlines and ‘flag’ carriers. RedAssist is a transformational service that reduces the costs of administration for airlines in handling complaints and claims. With time savings come cost savings plus an increase in customer satisfaction as claims are processed immediately and automatically with payment made to passengers in minutes.
Insurance companies and airlines are oLen perceived as deliberately delaying the process of paying passengers’ compensation. RedAssist removes that perception. Offering the flexibility to cater for legislation internationally (EU261, etc.) and reflecting compensation payments accordingly, RedAssist enables airlines to “make things right, when things go wrong”.
RedAir’s CEO Richard Marsden said, “With air travel set to double over the next 20 years (according to the IATA), RedAssist’s innovation and automation will be required more and more by established and new airlines. The Middle East is one of a number of regions that is set to see major growth – Asia and LATAM being two of the others. Being able to deliver the levels of customer service that are synonymous with the culture of the Middle East was one of the main reasons that we elected to work with RPIC. It already has an excellent reputation in both the insurance market and the GCC and RedAir is keen to align to like-minded partners, like this to serve the MENA Market.”
Ken Maw, MD of RPIC, commented, “Bringing innovative new services like RedAssist to the GCC made perfect sense to me. Giving customers an experience like no other is what the Middle East’s airlines are world renowned for. Excellence in customer service is what Middle East airlines deliver like few other airlines internationally. Bringing this value-added service to their passengers will see them take passenger experience to yet another level for the rest of the world to aspire to. RPIC is proud to partner with RedAir to enhance both passenger experience and airline efficiency.”